Student Services

Trainers at TCA are responsible for ensuring that all students are aware they can contact their trainer or other TCA staff members in the event that they are experiencing difficulties with any aspect of their studies.

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Get the Support You Need When You Need It Most

Our staff will ensure students have access to the full resources of TCA to assist them in achieving the required level of competency in all nationally recognised qualifications. In the event that a student’s needs exceed the capacity of the support services TCA can offer, they will be referred to an appropriate external agency.

Extensive information regarding support agencies, resources, and services may be sourced online. TCA staff members will assist students to source appropriate support.

We’re happy to help:

  • People whose first language is not English and have not had access to English language classes
  • People of Aboriginal and Torres Strait Islander origin who may have had limited or disrupted schooling
  • People with limited or disrupted formal education
  • People in older age groups who have not undertaken formal learning for some time
  • People whose training has been disrupted by disability
  • People who have been unemployed for a time and may not have taken part in formal learning for some time
  • People with disabilities and access issues
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Support for Indigenous Students

Students from Aboriginal and/or Torres Strait Islanders will be offered assistance and support helping them to achieve their full potential in education and training.

TCA provides course information, mentoring, confidential advice, information about Abstudy as well as tutoring services.

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Study Support

TCA offers study support to students. This support includes assistance with reading and note taking, language assistance and general writing skills.

We understand the importance of offering support in a variety of environments including individual appointments, small groups and lunchtime drop-in sessions.

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IT Support

Students with limited or no access to the internet may utilise our
computers onsite to undertake their online learning with TCA. This is available to TCA students from Mondays through Fridays from 6:00 am to 6:30 pm.

The use of TCA facilities is strictly for TCA-related online studies only.

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Personal Counselling

TCA counsellors offer a free and confidential personal counselling service to currently enrolled students. Current students have the opportunity to speak to a TCA counsellor about personal issues affecting their life as a student.

In addition, TCA holds a range of free class sessions to students on relaxation and stress management, bullying, harassment, and personal development.

The TCA personal counselling is a short term service, however counsellors can refer or recommend external agencies to students if longer-term support is required.